22nd Century Technology Inc. (TSCTI) has been awarded a Deliverables-Based IT Services (DBITS) contract by the Texas Department of Information Resources (DIR) to provide the Application Maintenance and Support, and Technology Migration/Upgrade services.

Our Services:

• Application Development, Maintenance, and Support, Technology Upgrade, Migration, and Transformation; and Enterprise Resource Planning (ERP)
• Business Intelligence (BI), Data Management, Analytics, and Automation, including Data Warehousing
• IT Assessments, Planning, Independent Verification and Validation (IV&V), and Market Research, Procurement Advisory, and Contract Implementation Services
• Project and Program Management

Application Development, Maintenance, and Support, Technology Upgrade, Migration, and Transformation; and Enterprise Resource Planning (ERP)
Application Development is the development of new applications which may be mainframe, server, network-based, web-based, or a combination, and may require interfaces to existing applications. Application Maintenance and Support includes troubleshooting, modifying, maintaining, improving security, and enhancing legacy systems and applications which may be running in a production environment. (Please click on the above hyperlink for more details.)

Business Intelligence (BI), Data Management, Analytics, and Automation, including Data Warehousing
BI enables an organization to perform in-depth analysis and includes, where required, data mining of detailed business data providing real and significant information to business users. BI may include an integrated group of operational and decision support applications and databases. BI makes use of tools designed to easily access data warehouse data. A data warehouse collects, organizes, and makes data available for analysis and gives organizations the ability to access and analyze information about their business. The function of the data warehouse is to consolidate and reconcile information from across disparate business units and IT systems and provide a context for reporting and analysis. (Please click on the above hyperlink for more details.)

IT Assessments, Planning, Independent Verification and Validation (IV&V), and Market Research, Procurement Advisory, and Contract Implementation Services
IT Assessments and Planning may include IT effectiveness, maturity, governance, and architecture. Strategic planning activities may include mission statement development, visioning and goals, objectives, and strategy development. Assessment of staff knowledge, skills and abilities, bandwidth, time and motion studies, and succession planning are included in this category. Strategic planning development and tactical planning may require the provisioning of actionable plans and roadmaps. Organization change management, enterprise architecture, cloud assessments, and network performance assessments are within the scope as well. (Please click on the above hyperlink for more details.)

Project and Program Management
Project and Program Management services include any or all of the project management processes identified by the Project Management Institute (PMI) as published in the most recent edition of the PMBOK® Guide, including practice guides such as Agile and Managing Change in Organizations. (Please click on the above hyperlink for more details.)

• The customer prepares a Statement of Work (“SOW”) using the required format in Appendix C, ensuring it is complete and signed by an authorized representative. The SOW can be downloaded from the DIR Website.
• The finalized SOW is distributed to one or more approved DBITS vendors within the designated service category, with response deadlines set at the customer’s discretion.
• The customer reviews all responses and selects the vendor that best meets the stated requirements.
• The customer issues a purchase order that includes the applicable DIR contract number. No work may begin until the vendor has received the purchase order.

Warranty and Return Policies
22nd Century Technologies, Inc. (TSCTI) is committed to providing services with professionalism, diligence, and in accordance with the scope and expectations outlined in the applicable Statement of Work (“SOW”).

If any portion of the services does not meet these agreed standards, 22nd Century Technologies, Inc. (TSCTI) will collaborate with the client to promptly address and remedy the issue within a reasonable timeframe.

This policy applies solely to services performed by 22nd Century Technologies, Inc. (TSCTI) under the agreed scope. It does not extend to circumstances outside reasonable control, including third-party systems, client-owned environments, or any changes to scope not previously approved.