22nd Century is proven and experienced Contact Center Solution provider. We help you reimagine the customer experience, turn vision into reality, and achieve tangible business results. Our intelligent cloud contact center enables you to engage customers on their channel of choice, streamline operations, and use the power of practical AI, automation, and the cloud to increase your business agility and exceed your customers' expectations. 22nd has expertise in interacting with customers through their preferred channel--on the phone or through chat, SMS, social, in-app messaging, to deliver a unified customer experience. We use real-time and historical dashboard monitoring for analyzing call history, activities, interaction volume, and patterns for quick root cause analysis. Our Solutions take advantage of artificial intelligence with open APIs that integrate with leading AI engines, natural language platforms, and machine learning technology. We have in depth expertise in implementing Cloud-Based - both multichannel and omnichannel centers.