Contact Center

22nd Century is a leading Contact Center Solution provider, leveraging advanced AI to transform customer engagement. Based entirely in the USA, our intelligent cloud-based contact center, CXConnect, features an AI-enabled Chatbot Conversational Engine that empowers you to engage customers on their preferred channels, streamline operations, and harness AI, automation, and cloud technologies to boost business agility and exceed customer expectations. We specialize in reimagining the customer experience and delivering tangible business results by seamlessly interacting with customers through phone, chat, SMS, social media, or in-app messaging for a unified experience. Our solutions utilize AI-driven insights, with real-time and historical dashboard monitoring to analyze call history, interaction volume, and patterns, enabling quick root cause analysis. With deep expertise in integrating AI, natural language processing, and machine learning through open APIs, we excel in implementing both multichannel and omnichannel cloud-based contact centers.