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Job Title: Total Rewards Specialist
Duration: 6 months
Job Descriptions:
Summary
- The incumbent is responsible for assisting with all areas of Total Rewards including employee benefits, wellness programs, FMLA, and ADA accommodations. This role ensures compliance with relevant regulations and policies while providing excellent support and service to employees. Provides information and materials to employees, vendors, and internal customers to facilitate and support the City's total rewards program.
Essential Functions
- (The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.)
- Provides technical information and instruction regarding benefits coverage to employees, retirees and dependents; interprets and explains rules and procedures; answers questions; resolves problems, complaints and issues; interfaces with vendors to facilitate the timely resolution of benefit problems.
- Provides technical assistance to other City Departments concerning Total Rewards initiatives.
- Assists fellow Human Resources staff members in the administration of Total Rewards including medical insurance, dental insurance, short-term disability, long-term disability, and FMLA.
- Assists with FMLA leave coordination by supporting employees through the leave intake process and ensuring accurate tracking and reporting.
- Handles duties related to front desk/reception tasks including greeting customers, inbound and outbound phone calls, and reserving conference rooms.
- Works cross functionally within the organization to organize wellness initiatives to promote employee engagement.
- Assists with the creation of communication material for Total Rewards, events, training, and presentations. Participates in the implementation of Total Rewards programs, events, and presentations based on identified initiatives and goals.
- Assists with surveys, job aids, and reporting tools for Total Rewards.
- Serve as the primary contact for employees regarding benefits inquiries, claims, and plan changes.
- Maintain accurate records and ensure timely processing of employee actions including enrollments, changes, employee leaves, return to work, and terminations.
- Work with providers to resolve issues and improve service delivery.
- Must meet regular attendance requirements.
- Must be able to maintain good interpersonal relationships with staff, co-workers, managers, and citizens.
- Must accomplish the essential functions of the job, with or without reasonable accommodation, in a timely manner.
- Performs other duties as assigned.
Minimum Qualification
- High School Diploma or GED with college coursework in a related field and two (2) years in benefits administration, wellness programs, absence management or any combination of equivalent experience and education.
- All employees must maintain Tennessee residency from the date of hire.
Knowledge and Skills
- Working knowledge of employee benefits administration, wellness initiatives, and basic leave management support; Knowledge of social marketing and communications strategies; Intermediate skill level of Google suite, Microsoft Office suite, HRIS system(Oracle preferred), and Social Media platforms Ability to maintain accurate records, provide exceptional employee support, and work effectively within a fast-paced HR environment.
- Ability to provide exceptional employee support when dealing with very sensitive situations; maintain, in strictest confidence, information received concerning confidential matters such as personal medical and any other information deemed to be of a confidential nature; demonstrate strong interpersonal skills in developing and maintaining positive relationships with employees and third-party providers; organize, multi-task and prioritize work, at times with conflicting priorities; work independently and as part of a team. Skills include interpersonal and communication skills, analytical and problem-solving skills, attention to detail, understanding of Total Rewards program
Equipment to be used
- Computer, Desk Phone and copier.
Computer software to be used
- Oracle, Google Suite and Microsoft Suite.
Physical Demands
- Positions in this class typically require reaching, fingering, grasping, talking, hearing, seeing, and repetitive motions.
Work Environment
- Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
Special Requirements
- Safety Sensitive: Y
- Department of Transportation - CDL: N
- Child Sensitive: Y