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Job Title: Customer Relations Specialist
Duration: 3 Months
Job Descriptions:
Summary
- Responsible for responding to customer inquiries via email, phone and social media. Lead the creation, maintenance and distribution of written and verbal communications for Outdoor Chattanooga. Duties include: compiling, writing, editing, publishing, and distributing a weekly e-newsletter; social media events and posts, updating and maintaining department website; conduct customer reservations and confirmations; writing articles, press releases, and other materials for local, regional, and national publications. Work is performed with limited supervision.
Essential Functions
- Compiles, writes, edits, publishes, and distributes newsletter to applicable individuals and other parties.
- Updates and maintains a website with events listings and new or revised content.
- Prepares articles and other related materials for local, regional, and national publications.
- Creates and disseminates promotional materials for events, including brochures, posters, and flyers.
- Performs a variety of general administrative activities in support of division operations, which includes: answering phones; responding to email, setting up and scheduling meetings and/or other related activities.
- Posts consistently to social media platforms, creating content, events and blogs.
- Assists with programs or at events.
- Updates customer accounts in the database.
- Must be able to maintain good interpersonal relationships with staff, co-workers, managers, and citizens.
- Must accomplish the essential functions of the job, with or without reasonable accommodation, in a timely manner.
Minimum Requirement
- Bachelor's degree in public relations, English or related field, and two (2) years' experience related to public relations, customer relations, writing newsletters, media, journalism or related field, or any combination of equivalent experience and education.
- Will be required to drive a company vehicle to events on occasion.
Licensing and Certifications
- Valid Driver's License
- CPR/First Aid Certification.
Knowledge and Skills
- Knowledge of customer service principles; public relations principles; promotional techniques; media outlets; basic web design principles.
- Skill in providing customer service and public relations; creating promotional materials; communication and interpersonal skills as applied to interaction with coworkers, supervisors, the general public, etc. sufficient to exchange or convey information and to receive work direction.
Physical Demands
- Positions in this class typically require reaching, fingering, grasping, talking, hearing, seeing and repetitive motions.
Work Environment
- Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or negligible amount of force constantly to move objects.
- If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work.
Special Requirements
- Safety Sensitive: Y
- Department of Transportation - CDL: N
- Child Sensitive: Y
Supplemental Informationl
- This position requires pre-employment screening(s) that include: background check.