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Submitted by admin on 15 June 2020
Career Short Description
Contact Tracing Jobs
Career Description
Contact Tracer Description

Contact Tracers are responsible for reaching out to all patients diagnosed with COVID-19 to learn more about patients' medical histories, the people who they have had close contact with, and providing them with information and guidance to interrupt ongoing transmission and reduce spread of COVID-19. The Contact Tracer will use a web-based platform and telephone to communicate with assigned contacts, obtain symptom information, refer contacts for testing, and provide instructions for quarantine. Contact Tracers are required to follow all scripts, policies, and procedures provided by the New Jersey Department of Health and will comply with New Jersey Department of Health training regarding confidentiality and the handling of personally identifiable information (PII) and personal health information (PHI).

This position is full-time, but shifts may be flexible to ensure coverage between 8am-8pm daily. The position is temporary and may end at any time depending on the demand.

Specific Duties:
  • Get in touch with contacts of persons diagnosed with COVID-19 patients through text, e-mail, phone calls, and other platforms when necessary within the program determined time frames established
  • Provide contacts with approved information on quarantine procedures, what to do if symptoms develop, and, if appropriate, refer them to testing
  • Assign risk category depending on the contact’s underlying medical conditions, occupation, living situation, and level of contact with case, and understand protocol for each risk category
  • Work closely with a team made up of surveillance coordinators, investigators, and data managers to efficiently complete case investigations
  • Systematically collect and record information in a local database
  • Communicate with your team and supervisor when contact cannot be made with an individual to determine the best way to address the problem
  • Protect and maintain individuals’ privacy and confidentiality
Required Qualifications:
  • Excellent communication, organizational, and critical thinking skills; sound judgment and attention to detail
  • Experience conducting telephone-based or in-person interviews
  • Ability to speak, read, and write English; fluency in languages other than English is advantageous
  • Proficiency in basic computing and ability to access and navigate various databases and software programs following training
  • Flexibility, professionalism, and the ability to manage multiple projects simultaneously are highly valued attributes
  • Ability to interact appropriately and effectively with a wide range of persons
  • Ability to be equally comfortable working individually and within a team environment that emphasizes interdisciplinary collaboration in a dynamic health department
  • Ability to show empathy and be nonjudgmental towards distressed individuals
  • Excellent interpersonal skills and ability to interact professionally with people from diverse cultural, racial, ethnic, gender, and socioeconomic backgrounds during a time of crisis and distress
  • Have a commitment to supporting communities who have experienced systemic oppression and bias (e.g. people of color, LGBTQ+ people, immigrants, justice involved persons, etc.)
  • Candidate must have a quiet, distraction-free work environment without any conflicting responsibilities during your scheduled work shift. This position could move to on-site call centers at a later date.
  • Equipment to be provided by Department of Health and must be returned upon completion of assignment in good working order. Must have access to good/reliable internet connection.
  • New Jersey Residents preferred. Familiarity with New Jersey’s geography, i.e. municipalities/counties/locations required.
Education/Experience:
  • High School Diploma or equivalent required
  • Health-related professional experience/training in public health, social work preferred

 

Contact Tracing Supervisor Description

The Contact Tracing Supervisor is responsible for overseeing a team of up to 20 contact tracers as they reach out to New Jersey residents who have come into close contact with a COVID-19 infected individual. Contact tracers will provide the exposed individual with guidance on isolation and quarantine measures and answer questions they might have. The Supervisor will serve as the guide and oversee contact tracers as they generate lists of close contacts of cases and conduct daily outreach. The Supervisor will be responsible for delegating work, ensuring all information gathered during case interview/contact tracing is transmitted to the necessary partners and supporting case interviewers/contact tracers where necessary.

This position is full-time, but shifts may be flexible to ensure coverage between 8AM-8PM daily. The position is temporary and may end at any time depending on the demand.

Specific Duties and Required Qualifications:
  • Stay up to date on the most recent guidance from the Centers for Disease Control (CDC) and DOH regarding COVID-19 and ensure that case interviewers/contact tracers understand and can communicate this guidance to cases/contacts
  • Develop streamlined system for sharing relevant information with investigation teams and data managers so that positive cases can quickly be identified, followed up with, and entered into appropriate databases
  • Receive daily line lists of case contacts and assign them to contact tracers, ensuring that work is evenly distributed
  • Liaise with clinical team regarding complicated case exposures or individuals whose exposures and risk factors fall outside of our normal criteria
  • Ensure that contact is made with high-risk individuals immediately, and escalate to the contact tracing support team if unable to reach them
  • Conduct regular check-ins with contact tracing team to identify common themes in issues they are experiencing as they conduct outreach and work to efficiently resolve those issues
  • Coordinate the schedules of, and provide remote supervision and troubleshooting to, the contact tracers and other team members that the supervisor oversees
  • Liaise with partners and stakeholders at the LHD, DOH, local community, and other agencies/entities
Education/Experience:
  • High School Diploma or equivalent required
  • Bachelor’s degree in public health, social work, or another related field preferred
  • Health-related professional experience is a plus

 

Contact Tracing Data Manager Description

The Contact Tracing Data Manager will provide support to contact tracing teams to ensure that information received from interviews and automated follow-up with persons who have come into close contact with a COVID-19 infected individual is entered into the appropriate database. The Data Manager will be responsible for ensuring that all data received from contact tracing is available for staff on the surveillance and investigation teams at DOH and County level to utilize.

This position is full-time, but shifts may be flexible to ensure coverage between 8AM-8PM daily. The position is temporary and may end at any time depending on the demand.

Specific Duties:
  • Regularly assess and clean data received from e-surveillance mechanisms to assure completeness, timeliness, and accuracy of collected information
  • Work with teams of contact tracers to manage qualitative data received from interviews with contacts of confirmed cases
  • Utilize web-based platforms to ensure that electronic reporting of symptoms is uploaded into databases
  • Provide trainings/retraining to contact tracers on utilization of contact tracing technology and troubleshoot any issues they are experiencing with this technology
  • Clean data to ensure that reports of positive cases, symptomatic individuals, or other high-risk exposures are reported to the supervisor for direct follow-up
  • Provide initial IT support to contact tracing teams when necessary and resolve issues that may arise with web-based technologies. Prompt issue to supervisor when unable to resolve
  • Work with other data managers in the Team to ensure that you are following a uniform protocol for data entry
  • Design and perform data analysis on specific analytic projects
Required Qualifications:
  • Experience with data management software (MS Access, MS Excel), survey tools (Qualtrics)
  • Experience using SAS or R software or other statistical software is preferred
  • Demonstrated interest in public health, epidemiology, or statistics
  • Excellent communication and organizational skills, and attention to detail
  • Computer skills are necessary and should include the ability to access and navigate various databases and software programs following training
  • Flexibility, professionalism, and the ability to manage multiple projects simultaneously are highly valued attributes
  • Ability to handle confidential information with discretion and professionalism
  • Ability to be equally comfortable working individually and within a team environment that emphasizes interdisciplinary collaboration in a dynamic county health department
  • Must have access to good/reliable WiFi or internet
  • Equipment to be provided by Department of Health and must be returned upon completion of assignment in good working order
  • New Jersey Resident preferred and familiarity with New Jersey’s geography; municipalities/counties/locations required
  • You must have a quiet, distraction-free work environment without any conflicting responsibilities during your scheduled work shift. This position could move to on-site call centers at a later date
Education/Experience:
  • Bachelor’s degree, preferably in public health, statistics, computer science, or another health science
  • One year of work or educational experience requiring data management and/or data analysis preferred

 

Social Support Coordinator Description

To support the Contact Tracing Team, New Jersey Department of Health will need assistance to hire, train, and supervise a large team of community contact tracing staff across New Jersey. The aim of the Contact Tracing Team will be to call every person diagnosed with COVID-19, gather their contacts, and proceed to call every respective contact in New Jersey. These efforts, along with increased testing, improved communication, and implementation of isolation and quarantine strategies, will fortify efforts to control the pandemic in New Jersey. Social Support Coordinators will provide education about COVID-19, isolation, quarantine procedures, and relevant social services. The Social Support Coordinator will help address the support needs of those who are contacts, especially those who are under isolation or quarantine. This will include working with LHDs, community-based organizations, and support agencies to address housing, food, mental health, testing, medical, and other needs.

This position is full-time, but shifts may be flexible to ensure coverage between 8AM-8PM daily. The position is temporary and may end at any time depending on the demand.

Specific Duties:
  • Work collaboratively with Contact Tracers to support needs identified in their communication with contacts.
  • Develop and maintain a list of available resources by county, as they are identified.
  • Identify common needs amongst COVID-19 patients and search for local solutions. This could include, but is not limited to: food banks, mental health services, visiting nurses, and other community programs helping patients in need and/or people in isolation or quarantine
  • Assist with connecting individuals to resources they need.
  • Maintain daily contact with supervisor
  • Establish and maintain contact with Social Support Coordinators in other counties to ensure statewide coverage and awareness of available resources
  • Complete other duties as assigned
Required Qualifications:
  • Familiarity with and experience working in New Jersey health system
  • Candidates preferred to have experience working with community resources and social services in different parts of New Jersey that can inform connecting COVID-19 patients and their families to local resources
  • Ability to speak, read, and write English; fluency in languages other than English is advantageous
  • Ability to exhibit a professional, positive attitude and work ethic
  • Ability to show empathy and be nonjudgmental towards distressed individuals
  • Excellent interpersonal skills and ability to interact professionally with people from diverse cultural, racial, ethnic, gender, and socioeconomic backgrounds during a time of crisis and distress
  • Have a demonstrated commitment to supporting communities who have experienced systemic oppression and bias (e.g. people of color, LGBTQ+ people, immigrants, justice involved persons, etc.)
  • Excellent organizational and communication skills
  • Critical thinking and sound judgment required
  • Ability to handle confidential information with discretion and professionalism
  • Proficiency in basic computing and ability to access and navigate various databases and software programs following training
  • Must have access to good/reliable WiFi or internet
  • Equipment to be provided by Department of Health and must be returned upon completion of assignment in good working order
  • New Jersey Resident preferred and familiarity with New Jersey’s geography; municipalities/counties/locations required
Education/Experience:
  • Bachelor’s degree, preferably in social work, sociology, psychology, or other social science
  • Experience in social work, mental health counseling, with community-based organization, or in an institutional setting preferred

 

County Coordinator Description

The County Coordinator will work closely with a team of contact tracers as they reach out to New Jersey residents who have come into close contact with a COVID-19 infected individual. Contact tracers will provide the exposed individual with guidance on isolation and quarantine measures and answer questions they might have. The County Coordinator will serve as the main liaison between the New Jersey Department of Health and specific county operations to ensure case interviewing, contact tracing, and social support services are conducted. This includes communicating with contact tracers to ensure they are managing their caseloads and providing immediate support when contact is unable to be made with a high-risk individual.

This position is full-time, not to exceed 35 hours per week, Monday through Friday, with occasional work after hours and on weekends to support Program activities. This position will coordinate with the Regional Supervisor to ensure weekend coverage through flexible scheduling. The position is temporary and may end at any time depending on the demand.

Specific Duties:
  • Ensure your team is fully staffed and trained on case interviewing and contact tracing duties
  • Answer questions from contact tracers about individual cases and elevate questions to the clinical team when necessary
  • Receive daily updates from contact tracers on the number of people they reached out to, their success rate, the number of people they are currently tracking and any concerns they have about their contacts
  • Understand who the best point of contact within DOH, LHDs, and the team for specific issues and follow up appropriately to ensure that issues are resolved quickly
Required Qualifications:
  • Bachelor's degree in public health, or another related field preferred
  • Excellent communication and organizational skills, and attention to detail
  • Ability to interact appropriately and effectively with a wide range of persons
  • Ability to exhibit a professional, positive attitude and work ethic
  • Excellent interpersonal skills required and ability to interact professionally with culturally diverse individuals and individuals in distress
  • Excellent organizational and communication skills
  • Critical thinking and sound judgment required
  • Ability to handle confidential information with discretion and professionalism
  • Proficiency with computers
  • Must have access to good/reliable WiFi or internet
  • Equipment to be provided by Department of Health and must be returned upon completion of assignment in good working order
  • New Jersey Resident preferred and familiarity with New Jersey’s geography, municipalities/counties/locations required
Education/Experience:
  • Bachelor’s degree in public health, social work, or another related field preferred
  • Health-related professional experience is a plus

 

Career Contact Info
Contact

Email: covidsupport@tscti.com